Customers are legally entitled to cancel an order within 14 working days of receipt of the product and to return it for a full refund.
Any returns should be sent to our correspondence address, which is:
Filigree Street Ltd.
London NW1 7PN
Please send your order by Recorded Delivery and pack it well, as we cannot be liable for items lost or damaged in transit. Please include the order number and your contact details.
We will offer an exchange or a refund minus any postage costs. The goods need to be returned into a perfect condition, unworn and in original packaging.
We cannot accept returns or exchanges on any bespoke or engraved items.
We cannot accept returns or exchanges of earrings due to hygiene.
If an item that you received is defective, damaged or not what you ordered, please contact us within 7 days. We will try to replace the item, exchange it, or make a refund. Before processing, we will need to receive the previously sent to you item by Recorded Delivery.