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T&C

These Terms and Conditions shall apply to all contracts entered into by Filigree Street Limited (“Filigree Street”, “we” or “us”) with registered address 31c Cantelowes Rd, London NW1 9XR, UK.  By placing your order with us you are accepting these Terms and Conditions.  Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.  This site is subjected to the laws of England and Wales.

Orders

We do our best to keep the website up to date, however once we receive your order and payment, we will need to confirm it by checking stock availability and reviewing the transaction.

Shipments, Duties & Taxes

We currently ship only within the UK and to the EU countries. The prices include VAT.

For international shipments, please contact us on info@filigreestreet.com. The order may be a subject to duty charges and local sales taxes, for which we cannot be liable.

Returns

Customers are legally entitled to cancel an order within 14 working days of receipt of the product and to return it for a full refund.

We will offer an exchange or a refund minus any postage costs. The goods need to be returned into a perfect condition, unworn and in original packaging.

We cannot accept returns or exchanges on any bespoke or engraved items.

We cannot accept returns or exchanges of earrings due to hygiene.

If an item that you received is defective, damaged or not what you ordered, please contact us within 7 days. We will try to replace the item, exchange it, or make a refund. Before processing, we will need to receive the previously sent to you item by Recorded Delivery.

Any returns should be sent to our correspondence address, which is: Filigree Street ltd, Unit 107, London NW1 7PN. Please send your order by Recorded Delivery and pack it well, as we cannot be liable for items lost or damaged in transit. Please include the order name and your contact details.

Copyrights

The copyright of all of the materials included on this site belongs to Filigree Street. Do not copy or distribute any part of it without a written permission from us.

Disclaimer

Filigree Street intends to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, incorrect prices or information. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. If you do not accept this, please do not use this site.